Terms of service
Last updated: August 4, 2026
This website is operated by Justin Enterprise LLC, doing business as Elara Diamond Co. Throughout this website, the terms “we,” “us,” and “our” refer to Elara Diamond Co.
By visiting our website, contacting us, or purchasing a product or service from us, you agree to these Terms of Service. Please read them carefully before using our website or placing an order.
1. Products and Services
Elara Diamond Co. offers natural diamonds, lab-grown diamonds, premade jewelry, custom jewelry, and diamond-sourcing services.
Product availability is subject to change without notice. Because some diamonds are sourced through outside suppliers, a loose diamond may be sold or become unavailable before an order is completed. If an item becomes unavailable after payment, we will contact the customer to offer a comparable option or issue a refund.
2. Diamond Information
We make reasonable efforts to accurately describe each diamond, including its carat weight, color, clarity, cut, measurements, treatment status, and grading report when applicable.
Natural and lab-grown diamonds are clearly identified. Grading reports may be issued by independent laboratories such as GIA or IGI. Elara Diamond Co. does not control the grading standards or opinions of independent laboratories.
Diamond and jewelry images may be enlarged to show detail. The appearance of color, size, sparkle, and inclusions may vary depending on lighting, photography, magnification, and the customer’s screen.
3. Pricing and Payment
All prices are listed in U.S. dollars unless stated otherwise. Prices may change without notice due to diamond availability, precious-metal prices, supplier pricing, or market conditions.
The customer is responsible for reviewing all product details, specifications, and pricing before completing a purchase. Applicable taxes will be calculated at checkout.
Orders are not considered accepted until payment has been approved and the customer receives order confirmation from Elara Diamond Co.
4. Order Verification
For fraud prevention and customer protection, we may request additional identification, payment verification, or confirmation before processing a high-value order.
We reserve the right to refuse or cancel an order that appears fraudulent, contains incorrect information, involves an unauthorized payment method, or cannot be fulfilled. If we cancel an order after collecting payment, the amount paid will be refunded.
5. Custom Jewelry and Special Orders
Custom jewelry may include custom designs, CAD renderings, specially sourced diamonds, personalized settings, engraving, resizing, or other customer-requested modifications.
The customer is responsible for reviewing and approving all specifications, measurements, spelling, diamond selections, metal choices, and design details before production begins.
Production will begin only after the required payment and approvals have been received. Once production begins, custom-made, engraved, resized, altered, and special-order items cannot be canceled or returned unless they arrive damaged or have a confirmed manufacturing defect.
Estimated production and shipping timelines for custom orders will be provided directly to the customer. Changes requested after design approval may result in additional charges and production delays.
6. Shipping and Delivery
Elara Diamond Co. offers free standard shipping within the United States.
Premade jewelry is generally shipped within 3–5 business days after payment is confirmed. Loose diamonds are generally shipped within five business days. Custom-order timelines will be communicated directly to the customer.
Business days do not include weekends or holidays. Shipping dates are estimates and are separate from carrier delivery times.
Customers are responsible for providing a complete and accurate shipping address. Tracking information will be provided when available. High-value orders may require an adult signature upon delivery.
If an unexpected delay prevents us from shipping within the promised timeframe, we will contact the customer regarding the delay and available options.
7. Returns and Refunds
Eligible items may be returned within 10 calendar days from the date of delivery, subject to our Return and Refund Policy.
Returned merchandise must be unworn, unused, undamaged, and returned with its original packaging, grading reports, certificates, documentation, and accessories.
Custom-made, engraved, resized, altered, and special-order products are final sale unless they arrive damaged or have a confirmed manufacturing defect.
Customers must contact us before returning an item. Returns sent without approval may not be accepted.
8. Inspection Upon Delivery
Customers should inspect their order promptly after delivery. Any damage, missing item, incorrect product, or suspected manufacturing defect should be reported to us as soon as possible with photographs and supporting information.
Normal wear, accidental damage, improper care, lost stones caused by impact, unauthorized repairs, and damage caused by another jeweler are not considered manufacturing defects.
9. Website Accuracy
We make reasonable efforts to keep product descriptions, prices, images, and availability accurate. However, typographical errors, pricing errors, technical problems, or inaccurate supplier information may occasionally occur.
We reserve the right to correct errors, update information, or cancel an affected order. If an order is canceled because of an error, the customer will receive a refund for the canceled item.
10. Prohibited Use
You may not use this website:
- For unlawful or fraudulent activity
- To submit false payment or identity information
- To interfere with the website’s security or operation
- To copy, reproduce, or commercially use our photographs, videos, designs, branding, or written content without permission
- To violate the intellectual-property rights of Elara Diamond Co. or another party
11. Intellectual Property
All website content belonging to Elara Diamond Co., including logos, branding, text, graphics, jewelry designs, photographs, videos, and product descriptions, may not be copied, reproduced, distributed, or used commercially without written authorization.
Inspiration images submitted for custom work remain subject to the rights of their original owners. We may modify a design to avoid copying another jeweler’s protected work exactly.
12. Third-Party Services
Our website may use third-party services, including Shopify, payment processors, shipping carriers, diamond-grading laboratories, manufacturers, and suppliers.
We are not responsible for the independent terms, policies, decisions, service interruptions, or websites of third parties, except where responsibility cannot legally be excluded.
13. Limitation of Liability
To the fullest extent permitted by law, Elara Diamond Co. and Justin Enterprise LLC will not be responsible for indirect, incidental, or consequential losses resulting from the use of this website or our products.
Nothing in these Terms limits any consumer rights or remedies that cannot legally be waived.
14. Governing Law
These Terms of Service are governed by the laws of the State of Texas and applicable federal laws of the United States.
15. Changes to These Terms
We may update these Terms of Service periodically. Changes will become effective when the updated terms are posted on this website. Continued use of the website after an update means you accept the revised terms.
16. Contact Information
Questions about these Terms of Service may be sent to:
Elara Diamond Co.
Justin Enterprise LLC
Houston, Texas
Email: info@elaradiamondco.com